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Commerce Disclosure

Business Information

  • Business Name: オココ (operated by Egaonomori Company)

  • Business Address: We will disclose without delay if requested

  • Phone Number: We will disclose without delay if requested

  • Contact Information: okoko.store.info@gmail.com

  • Product Description: Upcycled and renewed fashion

  • Head of Business: Norio Omori

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Return & Refund Policy

  • We do not accept any refunds, returns, or exchanges. All sales are final. Please review product details carefully before purchasing.

  • For custom orders, we require a non-refundable 50% deposit. The remaining 50% and the shipping fee are due upon completion.

  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery for assistance. 

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Shipping & Delivery Policy

  • We currently provide domestic and selective international shipping.

  • The following countries are included:
    Australia, Austria, Belgium, Canada, China, Denmark, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, Vietnam.

  • Orders are processed within 1-2 business days.

  • We offer two shipping options:

    • Standard Shipping – Includes order tracking.

    • Express Shipping – Includes order tracking and delivery guarantee.

  • Delivery time and shipping fees vary based on the destination country. Customers will see applicable shipping rates at checkout.

  • Customers are responsible for entering their correct shipping address. If a package is returned due to customer error, reshipping costs must be covered by the customer.

  • Customers are responsible for any customs duties or import taxes applicable in their country.

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Accepted Payment Method and Period 

  • Price of each product listed on each product page

  • Credit/Debit Card accepted

  • Payments are processed immediately

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Terms of Service

By purchasing from オココ, you agree to the following:

  • Items are sold as is, with detailed description and images provided for transparency

  • We reserve the right to refuse service to anyone for any reason

  • Unauthorized resale or reproduction of our products is prohibited

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Privacy Policy

  • We collect customer information solely for order processing and communication.

  • Your data will never be shared or sold to third parties.

  • Payment transactions are securely processed via Stripe.

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